Privacy Policy

Effective Date: December 11, 2025

Rhino Roofing & Windows (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://rhinoroofingandwindows.com/, contact us, or communicate with us by phone, email, or SMS/text messaging.

By accessing our website, submitting a contact form, requesting a quote, or otherwise providing your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information, depending on how you interact with us:

a. Information You Provide Directly

When you fill out a contact form, request a quote, call us, communicate via SMS/text message, or otherwise interact with us, we may collect:

  • Name
  • Phone number
  • Email address
  • Physical address or service address
  • Project details, notes, and other information you choose to share
  • Communication preferences, including SMS/text opt-ins or opt-outs

b. Information Collected Automatically

When you visit our website, we may automatically collect certain information through analytics tools (such as Google Analytics or similar services), including:

  • Browser type and version
  • Device type and operating system
  • IP address
  • Pages visited and time spent on each page
  • Referring websites or search engines
  • General geographic location (for example, city and state)

These tools often use cookies or similar technologies to collect and analyze information about use of the website. You can learn more about Google’s data practices and opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.

c. CRM and Communication Records

We use customer relationship management (CRM) and communication tools to store and manage:

  • Contact information and service history
  • Notes related to estimates, inspections, and projects
  • Records of phone calls, emails, and SMS/text message interactions
  • Lead sources and general engagement information

2. How We Use Your Information

We use the information we collect for purposes including:

  • Providing roofing, window, and related services
  • Responding to inquiries and providing quotes
  • Scheduling inspections, installations, repairs, and follow-up visits
  • Sending service updates, appointment reminders, and project-related communications (including by SMS/text, if you have provided your mobile number)
  • Improving our website’s performance, security, and user experience
  • Analyzing site traffic and marketing effectiveness
  • Maintaining internal business records
  • Complying with legal, regulatory, or contractual obligations

We do not sell or rent your personal information to third parties.

3. SMS/Text Messaging Policy

By providing your mobile number to Rhino Roofing & Windows, you consent to receive SMS/text messages from us related to your inquiries, projects, or services, and, where you explicitly opt in, occasional marketing or promotional messages.

a. Types of Messages

Messages we may send include, but are not limited to:

  • Appointment confirmations and reminders
  • Scheduling updates or changes
  • Service notifications and project updates
  • Requests for additional information or approvals
  • Customer support communications
  • Promotional or marketing messages, only if you have explicitly opted in

b. Message Frequency

Message frequency will vary based on your interactions with us and your active projects or requests. We strive to send only messages that are reasonably necessary for the services you request or for any promotional programs you join.

c. Opt-Out Instructions

You can opt out of SMS/text messaging at any time by replying:

  • STOP – to unsubscribe from SMS/text messages
  • HELP – to receive additional information or assistance

After you opt out, you may still receive non-SMS communications from us (such as phone calls or emails) if they are necessary to complete services or comply with legal obligations.

d. Consent and Charges

Your consent to receive text messages is not a condition of purchasing any goods or services. Standard message and data rates may apply based on your mobile carrier plan. Check with your wireless provider for details about your plan and applicable fees.

4. How We Share Your Information

We may share your personal information in the following limited circumstances:

  • With third-party service providers, such as hosting providers, analytics platforms, CRM and communication tools, or SMS/text messaging platforms, who assist us in operating our business and delivering services
  • With subcontractors or partners when necessary to complete your requested work
  • When required by law, regulation, subpoena, or other legal process
  • When we believe disclosure is necessary to protect our rights, property, safety, or that of others

We require our service providers and partners to use your information only for the purposes for which it was provided and to maintain appropriate security and confidentiality.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, remember your preferences, and gather analytics data. By using our site, you consent to the placement of these cookies on your device, subject to your browser settings.

You may disable or limit cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect the personal information we collect. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and complying with legal, accounting, or reporting requirements. SMS/text consent records and communication logs may be retained as required by carrier and regulatory guidelines.

8. Your Privacy Rights

Residents of Indiana, Ohio, and Michigan have certain expectations regarding how their personal information is handled, even though these states do not currently have comprehensive consumer privacy laws like some other U.S. states. As part of our commitment to transparency and good business practices, you may:

  • Request confirmation of whether we are processing your personal information
  • Request access to the personal information you have provided to us
  • Ask us to correct inaccurate or outdated information
  • Request deletion of your personal information when it is no longer needed for business or legal purposes
  • Opt out of marketing communications (including email, phone, or SMS/text) at any time

We may need to retain certain information for warranty, recordkeeping, fraud prevention, or legal reasons, even if you request deletion. To exercise any of these options, please contact us using the information provided in the “Contact Us” section below.

9. Children’s Privacy

Our website and services are intended for adults and are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate steps to delete that information.

10. Third-Party Websites and Links

Our website may contain links to third-party websites or services. We are not responsible for the content, security, or privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We will post any updates on this page with a revised effective date. Your continued use of our website or services after any changes are posted means you accept the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy, our SMS/text messaging practices, or would like to make a data-related request, you may contact us using the information provided on our Contact Page.